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21st July 2017
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Knowing it's right - Trustmark supports National Consumer Week
In support of National Consumer Week, which finishes today, TrustMark has been supporting organisers Citizens Advice Bureau, the Chartered Trading Standards Institute and the Department for Business, Innovation & Skills, urging consumers and businesses to grasp the new provisions in the Consumer Rights Act to empower them to buy and sell with confidence and to increase consumers' understanding of - and their ability to - exercise these new rights.
To help steer and support TrustMark's 13,000 firms through the Act, assured advice has been jointly developed between TrustMark and Buckinghamshire and Surrey Trading Standards, as part of a dedicated primary authority scheme.
The guidance provides information about the new consumer rights and remedies, scenarios and advice regarding the main requirements of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as regards cancellation periods.
Simon Ayers, Chief Executive of TrustMark, says: "This is an important campaign, particularly as these changes are relevant to all consumers and every business which sells directly to consumers. Our primary concern has been to advise and support our TrustMark registered firms on how their rights and responsibilities will change under the new legislative framework and to encourage effective relationships between all parties through our dispute resolution service.
"Taking a responsible and proactive approach can help avoid difficulties further down the line, which is better for the business and the customer. If businesses embrace these new rules and make sure they treat their customers fairly, this in turn will boost consumer confidence."
6th November 2015