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21st April 2017
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B&Q invests in FIRA Gold Installation Certification
FIRA hasd announce that B&Q has received FIRA Gold Installation Certification for its kitchens, bathrooms, bedrooms installation services.
The accreditation means that the installation processes used by B&Q have passed a rigorous series of tests to ensure that installation in customers' homes is carried out to the highest standards each and every time.
B&Q is the largest home improvement and garden centre retailer in the UK and Europe and the third largest in the world. Certification has been awarded for all of B&Q's 321 stores across the UK.
FIRA Gold Certification will ensure this high level of service is maintained through a continual audit of the installation service. The accreditation will provide consumers with the peace of mind that B&Q Kitchens, Bathrooms and Bedrooms installation has been assessed against specified performance levels through independent tests and evaluation.
"B&Q is the most experienced installation service provider in the UK, with over 16 years' experience and over half a million completed installations," reveals Billy Quinn, Director of Installations for B&Q. "Working with established independent quality organisations, like FIRA, will further strengthen our abilities to make sure our customers can buy full room solutions from B&Q with complete peace of mind."
Jonny Westbrooke, Chief Operating Officer at FIRA says: "We are delighted to present B&Q with its FIRA Gold Installation Certification. This is fantastic news for B&Q customers using the retailer's installation service as they can be assured that their kitchen, bedroom or bathroom will be installed to the very highest standards."
Established 60 years ago, FIRA works to raise performance throughout the furniture supply chain by offering research, information, testing, consultancy, customer service and after sales service to the furniture and DIY markets.
Caption: FIRA Chief Operating Officer, Jonny Westbrooke (left) presenting Billy Quinn, Director of Installations for B&Q with the FIRA Gold Installation Certification
T: 01438 777 700
22nd July 2011