KBzine: the original kitchen and bathroom industry e-news - since 2002
9th November 2019
We strongly recommend viewing KBzine full size in your web browser. Click our masthead above to visit our website version.
BSH appoints five new area service managers due to increase in sales
BSH Home Appliances has seen an increase in sales and thus restructured its field service team to ensure delivery of award-winning customer service for its Bosch, NEFF, Siemens and Gaggenau brands is maintained. To achieve this, five BSH customer service employees have been internally appointed for the role of area service manager.
They will work under the two regional service managers who were internally promoted in April 2016: Alan Walls (responsible for the North region) and Andy Kent (responsible for the South region).
Each newly appointed area service manager will oversee a local team of Field service engineers. Chris Richardson who was a technical trainer is now area service manager for the Central region and is part of Andy's team. Also working for Andy is Stuart Chisholm who was initially an engineer and is now area service manager for the Surrey Area. Ian Hadlow was a Gaggenau Customer Service Team Leader and has now taken on two roles within Andy's team: area service manager for the North West & West of London and manager of the team of Gaggenau engineers. Previously an engineer, Ian Bayliss has moved into the position of area service manager for the Chilterns and South Wales region as a member of Andy's team. Finally, Simon Mell has progressed from engineer to area service manager for the North East as part of Alan's team.
"I am delighted to announce the appointment of our new area service managers," says Brendan Bulfin, director - customer services. "All of them have grown their skill set within BSH and now they bring a range of skills and experience from different positions to the management team. I have no doubt that they will provide BSH customers with outstanding customer service.
"It is important to us that senior managers ensure the quality of our service matches the quality of our appliances. That's why each manager's department works together to run a large, successful, and expanding operation."
BSH Hausgeräte GmbH is one of the largest manufacturer of home appliances in Europe and one of the leading companies in the sector worldwide. The group was founded in 1967 as a joint venture between Robert Bosch GmbH (Stuttgart) and Siemens AG (Munich). Since the beginning of 2015, BSH exclusively belongs to the Bosch Group. In 2014 it posted annual revenue of about 11,4 billion Euros.
Today, BSH operates 42 factories in 13 countries in Europe, the US, Latin America and Asia. Together with a global network of sales and customer service subsidiaries, the BSH family is today made up of nearly 80 companies in around 50 countries, with a total workforce of about 53,000 people.
Within the brand portfolio the main brands are Bosch and Siemens. With its eight special brands (Gaggenau, Neff, Thermador, Constructa, Viva, Ufesa, Junker and Zelmer), BSH caters to the individual wishes of consumers. Four regional brands (Balay, Pitsos, Profilo and Coldex) ensure a broad presence in their respective home markets.
The Group's product portfolio spans the entire spectrum of modern household appliances. It extends from stoves, ovens and extractor hoods to dishwashers, washers and dryers, from refrigerators and freezers to small appliances (Consumer Products) such as vacuum cleaners, coffee machines, electric kettles, irons and hairdryers.
Protecting the environment and the climate has been an integral part of the Group's corporate strategy for decades. BSH's energy- and water-saving household appliances make a significant contribution toward conserving resources.
The transfer of know-how within the BSH Group serves to set global standards on the environmental protection front too. BSH is committed to the Guidelines on Environmental Protection the principle of sustainability, and thus to the responsible handling of resources.
BSH has also set itself the goal of achieving a 25 percent reduction in specific resource consumption in manufacturing and administration by 2015.
29th July 2016