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15th March 2019
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Satisfaction guaranteed! Häfele introduces lifetime guarantee across in-house product set
Häfele is introducing a lifetime guarantee across its own-brand range, which covers a wide array of products across the furniture fittings and design industry: StarTec door furniture; Slido sliding door hardware; IxConnect furniture connectors, fittings and shelf supports; the Loox plug-and-play LED lighting system; the MX soft-close drawer system and the Free range of flap fittings.
All products that carry a lifetime guarantee have met the company's high quality standards and have been tested according to the relevant industry certification, to the point that the product is guaranteed to function as intended with no loss of operating quality, for the guaranteed lifetime period of that product, when used in a non-commercial environment.
This ranges from seven years for Loox lighting to 25 years for a solution such as IxConnect or the MX drawer system.
Members of staff and a customer panel were involved to understand the level of guarantee people would expect to see across products, and concluded the level of guarantee for each range as a result of this process.
"Häfele is perhaps best known as a distributor of kitchen, bedroom and bathroom furniture and fittings, developing partnerships with some of the most respected brands in the field," says Anthony Haworth, supply chain director, Häfele UK. "But we are also a manufacturer in our own right, with a pedigree dating back to 1923.
"We pride ourselves on offering an extensive range of high quality products, sourced from our partner brands or Häfele designed and manufactured. The flexibility this allows is essential in continuing to meet the needs of the markets and customers."
Customers can find out what products are covered and the period for which they are guaranteed by looking out for the lifetime guarantee logo in the company's catalogues and on individual products.
9th February 2018