KBzine: the original kitchen and bathroom industry e-news - since 2002
11th February 2020
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Danny steps up to new customer service management role
Leading sinks and tap manufacturer Abode has bolstered its customer service team with the appointment of Danny Atkinson as its new customer service team leader. Danny has been with Abode for eight years and is very familiar with the business and its products, having been a warehouse operative for five years, before moving to the customer service department to answer customers' technical queries.
In his new role, Danny will put his extensive technical knowledge of Abode products to good use, managing the company's expanding customer service department. The team has recently welcomed three new additions, with Ros Ormston, James Dickson and Mike Beavon joining the business.
Danny will be responsible for developing the department moving forward by identifying and making key improvements and implementing new means of handling Abode's value-added service proposition.
He will also lead the team in delivering exception post-sales service, something that is at the heart of the Abode proposition, developing this key area to offer customers optimum after sales care.
9th November 2018