KBzine: the original kitchen and bathroom industry e-news - since 2002
18th January 2019
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Franke launches Area Service Technician service to support customers
Franke has launched a new UK-wide dedicated repair team covering its boiling water taps, hoods and waste disposal units. The full-time, fully qualified team are part of Franke's Consumer Care department and will respond to any issues with relevant products, whether they are in or out of warranty.
The service is only chargeable for products that are not covered under the Franke warranty.
A new vehicle fleet features Franke's distinctive 'Make it Wonderful' illustrations and branding and all technicians wear Franke branded uniform and carry official company ID at all times. The service is available from Monday to Friday from 09:00 - 16:00 subject to prior booking of an appointment.
Says Neil Clark, managing director at Franke:
"Franke products are built to last using the finest quality materials and state-of-the-art manufacturing techniques but we accept that from time-to-time, things may go wrong. That's why we are one of the first sink and tap manufacturers to provide a repair service for boiling water taps, hoods and WDUs with a dedicated team that are out in the field. It's an important point of differentiation from other brands."
14th December 2018