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30th March 2020
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LDL prioritises training and customer service
LDL has declared its mission to prioritise training and customer service. Recognising the crucial importance of comprehensive product knowledge, the company is now running three product training sessions each week in the new dedicated design room at LDL's headquarters in Glossop.
As LDL's managing director Simon Ogden points out: "Exceptional product knowledge is what sets us apart. We take great pride in sharing that expertise with our customers, assisting them with practical advice and clear and concise answers, whenever and however they need it."
Planning regular sessions, three times per week since January, has given the programme real momentum. The one hour sessions generally take the form of an intensive course concentrating on key product information, although the flexible structure can be quickly adapted to the Customer Service department's needs.
This flexibility has also been used to take advantage of visiting representatives and their expertise.
So far, LDL has welcomed BLUM representatives to host sessions and hopes other manufacturers will take part to share their knowledge and experience in the future. The design room is the perfect venue for the training programme, allowing informal interaction, as well as vital hands-on practical sessions with the full product range the company offers.
3rd April 2019