KBzine: the original kitchen and bathroom industry e-news - since 2002
28th January 2020
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TKC further enhances CRM system
TKC, one of the UK's leading specialist suppliers of doors, accessories and components to the kitchen industry, has further improved its exceptional customer service offering by upgrading its customer relationship management system, as part of the company's ongoing strategy to ensure its working processes are in line with the latest technical advances.
TKC's upgraded CRM system makes dealing with customer enquiries and orders much quicker and simpler. The new system integrates perfectly with the company’s operating system, ensuring customer details, orders and enquiries are live within seconds.
The upgrade allows TKC's employees to be more efficient when dealing with customers and in turn provides customers with an excellent service. The system allows TKC to understand its own service performance immediately and target any areas that require small incremental improvements.
Says Neil Taggart, marketing manager of TKC: "As a company we are constantly looking at ways in which we can enhance our service offer and the investment in upgrading our current CRM system will enable us to deliver an even more efficient service for our customers."
20th December 2019