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28th January 2021

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KBSA unveils new consumer strategy

The Kitchen Bathroom Bedroom Specialists Association has announced a new consumer focused strategy that aims to raise awareness of the association and drive more traffic to retail members.

A major research project carried out last year led to the appointment of a new creative agency, which has been working with the KBSA board over the last three months. A new look was unveiled this week along with plans to re-launch the website and other initiatives.

"We are very excited about our plans," says KBSA Sales & Marketing director Ruth Ward. "We have a simple, clear and strong message to the consumer about what it means to use a KBSA retailer. The new material was very well received by members, with several placing orders for in store POS straight away and a full range of marketing material will be made available over the next 6 - 8 weeks.

"The next stage involves the website which will be relaunched and updated in the summer to reflect the strategy and incorporate the latest technology."
KBSA CEO Graham Ball adds: "Our plans will drive forward the development of the KBSA, enabling us to grow and take advantage of the anticipated growth in the economy and the KBB sector over the next two years."

The KBSA is a national trade association founded 30 years ago to promote excellence within the interiors industry and champion consumer protection. It now boasts more than 300 retail members throughout the UK.

KBSA members are dedicated to upholding the association's high standards of design, supply, installation and customer service throughout the interiors industry. All members are carefully vetted prior to admission and they must have been trading for at least two years in order to be considered for membership. All members offer ConsumerCare deposit protection or ConsumerCare Plus, which protects the consumer from payment of the deposit to completion of the contract and includes an insurance backed warranty.

In addition, all members are subject to regular monitoring of their businesses to ensure levels of quality are continually maintained.

T: 01623 818808
W: www.kbsa.org.uk

4th April 2014