KBzine: the original kitchen and bathroom industry e-news - since 2002
16th November 2019
We strongly recommend viewing KBzine full size in your web browser. Click our masthead above to visit our website version.
KBSA announces keynote speakers for 2015 National Meeting
The Kitchen Bathroom Bedroom Specialists Association has announced the name of one of its keynote speakers at the 2015 National Meeting and Networking Dinner being held at The Welcombe Hotel, Stratford Upon Avon, on 16th September 2015.
Jonathan Winchester, founded Shopper Anonymous UK in 2006 and now runs the UK's largest feedback organisation.
The knowledge accumulated from working with over 700 clients and conducting 300,000 'mystery shops' has given Jonathan and the team an amazing insight into great (and poor) customer service. With a portfolio of business varying from accountants to zoos, attractions to vets with much in between, the company is ideally placed to motivate owners and managers to make instant and ongoing improvements to customer experiences.
Jonathan is well known for his experience, business advice and conference delivery. He is a regular speaker and recently shared a platform with Steve Wozniak, co-founder of Apple.
Ruth Ward , KBSA sales & marketing director, says: "We were delighted when Jonathan agreed to speak to our members this year, as first class customer service is integral to a successful business. Our independent retailers are no different, in striving to provide the best customer journey possible. And reaction from previous years indicates clearly that Jonathan will add genuine value.
Further speakers are expected to be announced shortly.
Delegates can book for this event by contacting Dawn Harlow, at KBSA Head Office Admin:
29th May 2015