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14th May 2018


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Trustmark builds its board

* Emma-Clancy_NICEIC.jpgTrustMark, the Government endorsed quality mark for tradesmen, today announces two new Board directors - Emma Clancy (pictured) of Ascertiva Group and Lucy Hastings of Age UK - both bringing extensive industry and consumer experience to the governance and Board of TrustMark.

Elected for a term of three years, Emma Clancy will take the position of Trade Director and Lucy Hastings as Non-Trade Director. They will represent their particular area of expertise and interest and will assist in the overall success of TrustMark in achieving its long-term objectives.

"I am delighted to take up the role of Trade Director for TrustMark," says Emma Clancy, CEO Ascertiva Group. "The customer is at the heart of every professional business and I look forward to drawing upon my experience with the NICEIC and the Electrical Safety Council to continue the impressive work that TrustMark has already started.

"TrustMark has been providing consumers with a platform to find reliable, safe and competent tradespeople and has become the tool of choice for consumers looking to have work carried out in their home. Employing a TrustMark 'approved tradesman' gives consumers assurances that the work will be carried out to a consistently high professional standard."

Lucy Hastings, Head of Home Services of Age UK, adds: "I am thrilled to be joining TrustMark's Board as I firmly believe in the importance of having access to fair and independent information in order to be able to make the right decisions. With an ageing population and the forthcoming Green Deal creating a boom in property improvements, we need to empower consumers and vulnerable groups to enable them to find and identify trusted help at home.

"My role at Age UK reminds me everyday how difficult and daunting it can be for vulnerable people to find reliable help at home, including quality tradespeople, so I really welcome this opportunity to join the TrustMark Board."

Liz Male, Chairman of TrustMark, adds: "The TrustMark Board has never been stronger and we now have an excellent balance between Trade and Non-Trade Directors. The calibre of applications was very high and it was quite evident that both Emma and Lucy deserved the positions, bringing with them a wealth of industry knowledge, which will both support and represent the work of TrustMark in the future."

TrustMark's Board consists of three Trade Directors, three Non-Trade Directors and an independent Chairperson.

TrustMark is a registered social enterprise, operated under licence from the Department for Business, Innovation & Skills. Its website has an easy to use UK-wide postcode search facility, which provides details of more than 23,000 licensed trades and has the largest database of accredited tradesmen in the country.

All TrustMark firms' technical skills have been independently checked through on-site inspections to ensure a high quality of workmanship and trading practices. TrustMark is the only scheme that requires qualified inspectors to do these visits, so that technical competence is checked as well as business practices and customer satisfaction.

TrustMark firms work to Government endorsed standards and are able to offer insurance backed warranties and deposit protection, as well as operating a user-friendly complaints procedure.

5. TrustMark launched a new smartphone 'talk to your tradesman' app in June 2012 to help homeowners ask all the right questions and to have better conversations with a tradesman before they accept a quote for work to be done in or around their home. The app is free and currently available for iPhones, with other versions coming soon.


25th January 2013

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