KBzine: the original kitchen and bathroom industry e-news - since 2002
14th June 2013
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Gorenje has received The Reader's Digest Trusted Brand award in the category of home appliances in Slovenia for the seventh year in a row.
Like Jo Swinson, the Minister who unveiled the proposed new consumer rights bill this week, I would encourage both consumers and tradespeople striking a deal about the supply of goods and/or services, to record their conversations and confirm everything by email. Having been on the receiving end of what I can only describe as a scam a couple of years ago, it was a recording ‘for customer training purposes’ (which the supplier expected to use to extract money from me for a job not carried out correctly), that won my case without the need to involve the Courts.
I’d quibbled that I was being charged double what I’d been quoted and I asked for a copy of the tape, which proved that I’d been quoted the price for half an hour’s, rather than an hour’s work. The fact that the “per half hour” had been quote very quietly and that work was supposed to have taken 10 minutes didn’t come into it; the company thought it had me over a barrel.
What the tape also proved however, was that I’d booked a technician to replace a lead from my fridge freezer – not to repair it (the picture shows the repair, which used a plug taken from another appliance of mine as the technician had arrived without a new lead, nor indeed a plug – and prior to our falling out told me I’d need to buy some electrical tape from a DIY store which I’d need to fit myself, to make the repair safe!).
OK so this time the recording came down – quite rightly – on the side of the consumer, but I know also that many contractors’ businesses are folding because consumers and supposed professional organisations are withholding money without cause, often consistently paying late but sometimes finding a lame excuse to not pay at all. Having something recorded or in writing is the perfect way to help solve these issues for both sides, without resorting to legal redress.
This Week's News
Last Friday saw StreetwiseSubbie.com host its sell-out conference and launch its 'Fair Treatment Charter' to close to 100 delegates from the UK construction industry.
The buzz at the conference was felt by all as nine speakers took to the floor to each share their own knowledge, experiences and expertise in a bid to help specialist contractors take control of both their businesses and the future of the industry, which has long since been suffering at the hands of contractors who see it as purely a means to a financial end and pay late, pay less than agreed or don't pay at all.
Red Dot is a coveted international design award, awarded to products recognised for their combination of stand-out design, functionality, quality and innovation.
Bathroom brand Kirby Sebastian (KS Bathrooms) has just launched two new freestanding baths, Palarmo and Sienna. The modern baths both feature simple yet elegant contemporary design that delivers both style and comfort.
The Palarmo has a rounded, softly curving design, whilst the Sienna is a double ended pool bath. Both baths are supplied without holes, offering the choice of wall mounted or freestanding tap mountings.
East Coast Fittings tells us it is delighted to introduce its stunning new range of painted timber doors presented in the classic in-frame style. Devon and Cornwall offer the perfect blend of the contemporary and the traditional, providing a timeless design whilst also being ideally suited to the demands of a modern kitchen environment.
In the week that the Government has unveiled its draft Consumer Rights Bill with a new right to enforce verbal agreements, TrustMark, the Government endorsed quality mark to help people find reputable tradesmen, is calling on home owners and tradesmen to have a full and open conversation at the start of every job to ensure a successful working relationship.
Triton, the Great British Shower Company, has updated its popular Triton TI:ME iPhone application and created an Android version to offer installers promotional information and online shopping capabilities at their fingertips; as well as even more product information and installation advice.
Iain McKinlay, UK Managing Director of Hansgrohe, will leave at the end of June 2013. Being with the company for 24 years, Iain has been at the forefront of the development of the modern UK bathroom industry that we know today.
Methven, the global designer and manufacturer of premium showers and tapware, has joined forces with Midlands-based builders' merchant Tippers, to launch a new display concept for its Deva brand.
An event held by FIRA, the furniture industry's leading body, at the House of Lords last Friday, was a great success. Over 230 guests attended the prestigious annual event hosted by Lord Hoyle of Warrington which took place in the Cholmondley Room and on the terrace overlooking the Thames.
Some 26 sons and daughters of active, retired, or deceased service members are receiving $1,500 scholarships thanks to Bath Fitter and its EducationAd advertising through CBS EcoMedia. Each of the students are from the Philadelphia or Pittsburgh areas and will be getting vital funding for their payment of college tuition, books, lab fees and other related college expenses.
Hope you are well. I know The Connection have contacted you on our behalf, as we'd like you to post a response for us if possible to Dave Hicks' note at page:
The response is as follows:
Dear Mr Hicks.
Thank you very much for your post on the KBZine and sharing your knowledge of the history of the Franke brand before Duncan Marr began selling from his garage!
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The KBSA has announced a new line-up of judges for the 2013 KBSA Designer Awards. Judges have been selected for their breadth of experience in the industry, covering everything from design skills through to retailing, customer service and understanding of the industry's specific needs.
The judges are:
Vado tells us it has been a proud supplier to National Merchant Buying Society members since 2008 and that visitors to Vado's stand at this year's exhibition were able to take up some fantastic 'spot buy deals' on some of the company's best-selling ranges. Members placing orders on the day were also given a 'golden ticket' which automatically entered them into a draw to win a Nexus 7 tablet. The lucky winner was Kingsley Bathrooms, whose representatives were thrilled at winning the prize.
At kbb LDN a scheme which signifies excellence in kitchen, bedroom and bathroom installation services was launched to independent retailers and the name of the first company to be awarded the accreditation was announced.
According to the Health & Safety Executive's 'Driving at Work' publication, the biggest cause of occupational fatality is driving on business. There are more than 20 people killed and a further 250 seriously injured every week.