KBzine: the original kitchen and bathroom industry e-news - since 2002
22nd December 2020
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I finished my last Leader saying I was hoping to share good news with you and although I have some, it’s not quite what I’d planned. With Brexit and Covid threatening food supplies I knew I’d be foolish to risk going without a fridge freezer any longer than the two months I’d already suffered, so set about finding the highest capacity, affordable appliance, that fitted the space, which could be delivered quickly - still determined to deal with the companies that had let me down. Because of time constraints, I used an online supplier serving many manufacturers and found an appliance advertised at 402 litres. After an online chat to check specifications – including capacity, I ordered it.
Knowing how tough it is for couriers at the moment, I told mine I’d unpack the appliance. Once finished, I realised it had far less capacity than advertised. I don’t know how long the call to customer services took but it was part of the two-hours plus I’ve been on the phone to them over the past 11 days. A complaint form instructed that I upload pictures of me measuring the interior of both compartments. The form wouldn’t allow me to upload, but while I was once again on the phone to them, I checked the manufacturer’s website and discovered that the advertisement was incorrect by 106 litres!
Being in a hurry, I incurred my family’s wrath by buying a more expensive appliance whilst complaining about the wrongly advertised one, arranging simultaneous collection/delivery. The couriers couldn’t collect though because of Covid regulations and complained that the supplier had known this for a long time - and that it was booking them in to install washing machines – also against regulations. I sent them away with my new appliance and told the supplier to remove the other one pronto, whilst refunding me in full. The shenanigans didn’t stop there and I haven’t shared the half of it! What I will say is that despite many conversations and emails highlighting the issue, the appliance is STILL on the website advertised as being 402 rather than 296 litres, 11 days after I first pointed out the error!
My good news is that I ordered from the manufacturer instead and have nothing but praise for appliance and service received. You can read how I’ve mastered the new technology in January as well as how my complaints with the other suppliers/repairer have been handled.
Meanwhile, I hope your Christmas is good and that you get to spend time with those who are important to you.
This Week's News
Buildbase and The Range have become the latest high profile retailers to adopt the ProtectMyInstall.co.uk platform for their retail kitchen and bathroom operations - an installation service with a number of unique features to protect both installers and their customers.
The Kitchen Bathroom Bedroom Specialists Association has boosted its membership over the past few weeks.
“Futurebuild 2022 will elevate innovation, showcasing the products, solutions and ideas that will deliver the transformational change needed to address climate change,” says Martin Hurn, event director.
The awards honour the most highly regarded designers, architects and retailers in the North of England, with a strong judging panel, including Linda Barker and Wayne Hemingway.
As one of Europe's leading kitchen manufacturers, Keller Kitchens, with an HQ in Holland, has enjoyed a remarkable year in the UK. We talk to Tim Spann about the challenges it brought; and how 2021 looks…
“2020 has been a challenging year for Keller and the kitchen industry in general in the UK; yet we have been delighted with the huge levels of business - in particular, since the mid-point of the year. The second half of 2020 exceeded all expectations by a considerable margin.
The campaign entitled 'PLUG' is based around a slogan of #dontforgettheplug and includes key messages to promote the benefits of supporting the Unified Water Label - as seen here:
The design ideas behind Fisher & Paykel appliances are founded in ergonomics and intuition and the appliance brand strives to be the most human-centered in the world. According to the Office for National Statistics, by 2030 the global aging population will have grown by 12% to over one billion people aged 60 and above.
However, the evolution of our lifestyle means we will be more active than ever before. Here, Mark Elmore, Vice President Design and Brand at Fisher & Paykel, explores the need for functional and practical products for those reaching retirement and beyond.
Lakes, one of the UK's leading manufacturers of innovative showering spaces, has been awarded Carbon Neutral Plus certification for its UK operations in recognition of the company's continued commitment to reducing its impact on the environment.
Lakes was awarded the Carbon Footprint Standard in March 2019. Since then, the company has gone above and beyond to reduce its carbon emissions even further, offsetting more CO2 emissions in 2019 than its UK operations generated.
HiB has celebrated reaching its fundraising target after finishing a huge 30,000-mile charity challenge. The company, which this year celebrated its 30th anniversary, pledged to complete the huge distance virtually to raise £15,000 for Alzheimer's Research UK and the National Autistic Society.
Since January, staff from across HiB have been running, walking and cycling in their local areas to keep the miles rolling in and increase the total distance travelled.
The complete collection is exceptionally crafted with clever features to suit a variety of design preferences and bathroom sizes.
Saniflo has launched three new grease traps - SanigreaseT24, SanigreaseT and SanigreaseS - for the hospitality sector, hospitals and other professional kitchens to help minimise the issue of fatbergs in the nation's sewers caused by fats, oils and grease (FOG) waste.
SanigreaseT24 is designed for mobile use. This small, lightweight (4kg) unit can be installed under one sink and is ideal for food trucks.
Caple's new induction hob, the C990i, not only looks state-of-the-art with a TFT 7-inch touch screen but it features the innovative Caple Smart pan detection, which allows cooks to use the entire surface of the hob as it automatically detects up to six pans at once and even adapts to the pan size.
Product manager Luke Shipway explains: "Our new induction hob is so intuitive it will detect the pan size area and continue the timer if it is set. We've also added an incredible TFT touch screen, which uses a clever combination of TFT, LCD display and touch technology to allow you to easily select cooking options on a beautiful, full colour display."
Margaret Talbot, marketing manager for VitrA bathrooms in the UK, has been promoted to Regional Marketing Manager - Europe.
A humidity control system that keeps the unit within the 50-70% threshold thanks to a natural air flow, protection from external vibrations, the use of 3D LED lights to save energy and an anti-UV door to ensure the correct level of lighting, are just some of the technologies introduced within this new product.
Utopia Bathrooms has announced the appointment of Matthew Wells as business development executive for the South East region.
Foyne Jones, executive search and talent acquisition service provider for the KBB, Builders Merchant & Construction Sales Industries, once again strengthens its core market with the appointment of Paul Da Silva, as its new KBB development consultant.
Bringing unrivalled experience and already established connections for the company to draw upon, Paul will be responsible for acquiring and maintaining key accounts across the North of England, Midlands and Scotland.
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This has led to consumers re-evaluating their homes to ensure they meet a wider range of needs, including enhancing the kitchen to support the increase in home cooking and being more hygienic. As a result, InSinkErator has witnessed a spike in sales of its range of food waste disposers.